TRB's National Cooperative Highway Research Program (NCHRP) Web Document 69: Performance Measures for Context-Sensitive Solutions - A Guidebook for State DOTs is intended to help DOTs develop their own tailored and comprehensive Context-Sensitive Solutions (CSS) performance measurement programs.
As CSS becomes part of the way state DOTs do business, many agencies seek ways to gauge their performance. While few have yet adopted CSS performance measures, performance measurement is a management tool that many DOTs are already using to help achieve a variety of strategic goals and objectives. Context-sensitive project solutions often appear deceptively simple, yet the holistic, multi-disciplinary, community-driven nature of CSS-based project delivery makes measurement challenging. CSS touches many parts of project development and every project is different. The tools that make CSS successful include, but are not limited to, top-level leadership and commitment, agency-wide training, adoption of CSS in formal guidance and manuals, early and continuous dialogue with the general public and interest groups, interaction among multiple professional disciplines, and effective consideration of alternatives. This is what DOTs seek to measure, and this guidebook provides the starting point for creating CSS performance measurement programs designed to achieve that goal.
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